Shipping Policy
Thank you for purchasing a piece from Planet Chloé! We strive to ensure that your orders are delivered promptly and securely. Please review our shipping policy below:
Order Processing Time:
Orders are typically processed within 1 to 3 business days after payment confirmation. Please note that processing time may vary during peak seasons. If your order if a made-to-order, allow one to two weeks after payment confirmation for shipping.
Shipping Methods:
We offer national and international shipping through DHL from Germany for all our orders. Each package is assigned a tracking number and is insured for added security.
Shipping Rates and Delivery Estimates:
Shipping rates are calculated based on the country of destination. They are a flat rate and will stay the same rate depending on the weight of the item.
Delivery estimates provided by DHL are approximate and may vary based on factors such as customs clearance and local postal services.
International Shipping Disclaimer:
Once we hand over your package to DHL for international shipping, we are no longer responsible for any delays, loss, or damage that may occur during transit.
While we take every precaution to ensure the safe and timely delivery of your order, we cannot guarantee the exact delivery time or condition of your package upon arrival since we are a small business using a public shipping company.
In the unlikely event of a delay or lost package, you must contact DHL directly to resolve the issue. Please note that there will be no refunds or compensation provided by Planet Chloé for any issues related to international shipping.
Incomplete or Incorrect Address:
Please ensure that you provide accurate shipping information at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipping in such cases.
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact DHL immediately to initiate a claim. We will provide any necessary assistance to help resolve the issue, but we are not liable for any losses incurred during international shipping.
Contact Us:
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us at itsplanetchloe@gmail.com. We are here to assist you!
Policy Changes:
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an international order with Planet Chloé, you acknowledge and accept the terms outlined in our shipping policy.