Exchange and Refunds policy

Thank you for shopping at Planet Chloé. We appreciate your support as a small independent business. Please take a moment to review our exchange and refunds policy below:

Exchanges and Returns:

• As a small business, we regret to inform you that exchanges and returns are not possible at this time. Each item is crafted with meticulous care, and we strive to provide detailed descriptions of materials and sizing to assist you in making informed purchasing decisions. We hope to grow our business in the future to make this possible for you.

Customer Satisfaction Guarantee:

• Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, please don't hesitate to reach out to us. We are committed to finding a solution that ensures your happiness with your shopping experience.

Refunds:

• In the rare event that a refund is warranted, refunds will be issued through the payment application utilized by our web developer, Stripe.

• Once a refund has been processed, please allow 5 to 10 business days for Stripe to deliver the funds to your original method of payment.

Contact Us:

• If you have any questions or concerns regarding our exchange and refunds policy, or if you need assistance with a purchase, please feel free to contact us at itsplanetchloe@gmail.com. We're here to help!

Policy Changes:

• We reserve the right to update or modify this exchange and refunds policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By shopping with Planet Chloé, you agree to adhere to the terms outlined in our exchange and refunds policy.